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Title
Text copied to clipboard!Community Support Specialist
Description
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We are looking for a dedicated and compassionate Community Support Specialist to join our team. In this role, you will be responsible for providing support and assistance to community members, helping them navigate various services and resources. You will work closely with individuals and families to assess their needs, develop personalized support plans, and connect them with appropriate services. The ideal candidate will have excellent communication and interpersonal skills, a strong understanding of community resources, and a passion for helping others. You will be expected to maintain accurate records, collaborate with other service providers, and advocate for the needs of the community. This position requires a high level of empathy, patience, and problem-solving abilities. If you are committed to making a positive impact in the lives of others and have a background in social services or a related field, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Assess the needs of community members and develop personalized support plans.
- Provide information and referrals to appropriate services and resources.
- Maintain accurate and up-to-date records of client interactions and progress.
- Collaborate with other service providers and community organizations.
- Advocate for the needs and rights of community members.
- Conduct outreach to identify and engage with underserved populations.
- Facilitate support groups and community meetings.
- Provide crisis intervention and support as needed.
- Assist clients in navigating complex systems and accessing services.
- Develop and implement community education and awareness programs.
- Monitor and evaluate the effectiveness of support plans and services.
- Maintain confidentiality and adhere to ethical standards.
- Participate in training and professional development opportunities.
- Prepare reports and documentation as required.
- Work flexible hours, including evenings and weekends, as needed.
Requirements
Text copied to clipboard!- Bachelor's degree in social work, psychology, or a related field.
- Minimum of 2 years of experience in a similar role.
- Strong understanding of community resources and services.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- High level of empathy and compassion.
- Strong problem-solving and critical thinking skills.
- Ability to handle sensitive and confidential information.
- Proficiency in Microsoft Office and case management software.
- Valid driver's license and reliable transportation.
- Ability to work flexible hours, including evenings and weekends.
- Experience with crisis intervention and support.
- Knowledge of local, state, and federal regulations related to social services.
- Strong organizational and time management skills.
- Ability to manage multiple tasks and priorities.
Potential interview questions
Text copied to clipboard!- Can you describe your experience working with community members in need of support?
- How do you handle difficult or crisis situations?
- What strategies do you use to assess the needs of clients?
- Can you provide an example of a time when you successfully advocated for a client?
- How do you stay informed about available community resources and services?
- Describe a time when you had to collaborate with other service providers. How did you ensure effective communication and coordination?
- What do you believe are the most important qualities for a Community Support Specialist to possess?
- How do you manage your time and prioritize tasks when working with multiple clients?
- Can you discuss a challenging case you worked on and how you resolved it?
- What steps do you take to maintain confidentiality and ethical standards in your work?